Processing & Shipping Policy
How long does it take for my order to be processed?
Please allow 5-7 business days (excluding weekends & holidays) for processing. Food & Perishable products are shipped 2-3 day priority mail. All other products are shipped first class mail 5-7 days. Supply chain issues may delay these times by 1-2 days.
How does "Local Pick Up" work?
We offer free contactless pick up in Trotwood, Ohio. Once you receive a confirmation that your order is ready for pick up, your order will be available in our pick up box. Pick ups can be scheduled via text at 937.260.5581.
What should I do if my items are damaged?
Please see our full refund policy for instruction on how to process a claim. Refunds are processed in the form of a replacement or store credit. Sea Moss, Smoothies, and other food products can not be returned. Items must be unopened and unused to be considered for a refund. Contact us within 48 hours by email to process a claim.
How long does my Sea Moss Gel last?
organic fruit infused sea moss should last up to 2-3 weeks in the refrigerator and 6 months in the freezer. Our Sea Moss gel is infused with organic fruit. Organic fruit has no chemicals to preserve its freshness and therefore has the potential to spoil quickly if not eaten. To ensure your see moss stay fresh, refrigerate immediately and limit its exposure to air. We do not replace spoiled sea moss after 24 hours.
Does fruit infused sea moss gel have the same mineral benefits as original sea moss gel?
Yes!! Actually the fruit provides additional natural nutrients that also has healing properties of their own. Our gel includes Sea Moss, Spring Water, Organic Fruit, and Organic Plant based Sweetener (no sugar added)
What happens if my Sea Moss gel arrives damaged?
Oh no! We do our best to ship your products via insured USPS Priority Mail securely packed in a cooler, however, we understand that accidents may happen in transit. If your products arrives damaged, please contact us immediately to have your product replaced. Please take photos of the damaged goods and email them to us with your order number. We will process a replace your products and send an invoice for you to take care of shipping
Is Sea Moss safe for kids?
Sea moss is a super food and is an excellent source of minerals for infants, kids, and adults.